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Saint Mary Mercy Hospital in Grand Rapids Michigan – Go Live

Saint Mary Mercy Hospital in Grand Rapids Michigan that went live on 22 Sept

We’re proud to announce that Delegate North America have successfully implemented our software solution at the Saint Mary Mercy Hospital hospital and we are thrilled to announce a successful Go-Live. The hospital was staggered and went live with the Delegate Patients Service web application on Wednesday September 15th 2021. We implemented room service meal ordering via central call center and use the Meal Delivery Logistics module to track the trays.

The Delegate software gives the staff immediate access to critical data which helps the staff guide the patient to the better food choices to meet their nutritional requirements. Whilst all non-compliant food offerings are removed from Patient Menu Choices, ensuring no patient receives food that they are not allowed.

Mercy Health Saint Mary’s is an integrated health care network offering a unique combination of capabilities to deliver a health care experience that offers both compassionate care and medical expertise. Our commitment to offer the latest technology and most highly skilled physicians in a holistic, patient-centered environment has made us a progressive leader in neuroscience, cardiovascular and cancer care, orthopedics, diabetes and endocrine care, kidney transplants, and integrative medicine.

Mercy Health Saint Mary’s is a Joint Commission-accredited teaching hospital that encompasses The Lacks Cancer Center, the area’s only dedicated cancer hospital, the Hauenstein Neuroscience Center, housing the area’s most comprehensive neuroscience program and state-of-the-art Emergency and Trauma services, an Orthopedic Center of Excellence, the Wege Center for Health and Learning and the area’s premier primary care network – Mercy Health Physician Partners.

Mercy Health Saint Mary’s is a member of Trinity Health, the country’s second-largest Catholic health care system.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states.

Based in Livonia MI, Trinity Health are in the process of rolling out the Delegate Patients Service Enterprise software, hosted in the Delegate Cloud, across 47 of its 93 facilities. All of the facilities are grouped in regions.

The goal of the roll out to the Delegate Patients Service Cloud platform is to be able to Standardize and have a better control on the estate, with regards to cost controlling and savings while eliminating any technical footprint at each location.