DELEGATE GROUP NEWS
We’re proud to announce that Delegate North America have successfully implemented our software solution at the St. Joseph Mercy Oakland (SJMO) hospital and we are thrilled to announce a successful Go-Live. The hospital was staggered and went live with the Delegate Patients Service web application on Wednesday September 15th 2021. We implemented room service meal ordering via central call center and use the Meal Delivery Logistics module to track the trays.
The Delegate software gives the staff immediate access to critical data which helps the staff guide the patient to the better food choices to meet their nutritional requirements. Whilst all non-compliant food offerings are removed from Patient Menu Choices, ensuring no patient receives food that they are not allowed.
St. Joseph Mercy Oakland (SJMO), a member of Saint Joseph Mercy Health System, is a 497-bed comprehensive, community teaching hospital and regional tertiary facility located in Oakland County, Michigan. For more than 80 years, SJMO has been a technologically forward hospital that combines advanced medicine and personal care to assist patients on their path to wellness. With detailed patient knowledge, dedicated physicians, nurses and hospital staff, and commitment to providing quality care throughout the patient stay, St. Joseph Mercy Oakland has truly personalized the patient care experience.
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states.
Based in Livonia MI, Trinity Health are in the process of rolling out the Delegate Patients Service Enterprise software, hosted in the Delegate Cloud, across 47 of its 93 facilities. All of the facilities are grouped in regions.
The goal of the roll out to the Delegate Patients Service Cloud platform is to be able to Standardize and have a better control on the estate, with regards to cost controlling and savings while eliminating any technical footprint at each location.
We’re proud to announce that Delegate North America have successfully implemented our software solution at the Saint Mary Mercy Hospital hospital and we are thrilled to announce a successful Go-Live. The hospital was staggered and went live with the Delegate Patients Service web application on Wednesday September 15th 2021. We implemented room service meal ordering via central call center and use the Meal Delivery Logistics module to track the trays.
The Delegate software gives the staff immediate access to critical data which helps the staff guide the patient to the better food choices to meet their nutritional requirements. Whilst all non-compliant food offerings are removed from Patient Menu Choices, ensuring no patient receives food that they are not allowed.
Mercy Health Saint Mary’s is an integrated health care network offering a unique combination of capabilities to deliver a health care experience that offers both compassionate care and medical expertise. Our commitment to offer the latest technology and most highly skilled physicians in a holistic, patient-centered environment has made us a progressive leader in neuroscience, cardiovascular and cancer care, orthopedics, diabetes and endocrine care, kidney transplants, and integrative medicine.
Mercy Health Saint Mary’s is a Joint Commission-accredited teaching hospital that encompasses The Lacks Cancer Center, the area’s only dedicated cancer hospital, the Hauenstein Neuroscience Center, housing the area’s most comprehensive neuroscience program and state-of-the-art Emergency and Trauma services, an Orthopedic Center of Excellence, the Wege Center for Health and Learning and the area’s premier primary care network – Mercy Health Physician Partners.
Mercy Health Saint Mary’s is a member of Trinity Health, the country’s second-largest Catholic health care system.
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states.
Based in Livonia MI, Trinity Health are in the process of rolling out the Delegate Patients Service Enterprise software, hosted in the Delegate Cloud, across 47 of its 93 facilities. All of the facilities are grouped in regions.
The goal of the roll out to the Delegate Patients Service Cloud platform is to be able to Standardize and have a better control on the estate, with regards to cost controlling and savings while eliminating any technical footprint at each location.
“Improving hospital patients’ nutrition: New technologies and innovations” Webinar on Wednesday 14th July 2021 @ 2pm AEST, sponsored by Delegate is just around the corner, have you registered? If not, why not?
Join Dr Shelley Roberts and special guest speaker Bianca Guthrie as they share their research, knowledge and experience of how NUTRI-TEC can help you!
Dr Shelley Roberts is an Allied Health Research Fellow and Accredited Practicing Dietitian working in a conjoint research position between Griffith University and Gold Coast Health. Her research focuses on improving nutrition among hospitalized patients, with interests in patient participation in care, health information technology, and knowledge translation. Since 2016, Dr Roberts has led a program of research to develop, implement and evaluate a technology-based intervention that allows patients to actively participate in their nutrition care at the hospital bedside, through patient-led dietary intake tracking and nutritional goal setting and monitoring. This work aims to improve the nutrition intakes and statuses of hospitalized patients, in order to improve outcomes for patients and hospitals.
Bianca Guthrie is a Senior Dietitian working at Fiona Stanley Hospital, Perth, Western Australia. Since graduating in 2001 Bianca has worked in a variety of hospitals as a clinical dietitian, a dietetics manager and for the last 6 years in Food Service. She has particular interests and experience in the areas of food allergy management, automated menu systems and ICT system integrations, and menu design. She has developed nutrition guidelines for provision of food to guests in hotel quarantine and presented on Covid-19 business continuity for food service, nationally. In collaboration with patient catering, their most recent a la carte menu and allergy mapping project, has shown improvements in patient satisfaction, patient safety and reduced waste. This work has won Project of the Year at the WA Institute of Hospitality in Health Care Excellence Awards last year and is a finalist for the South Metropolitan Area Health Service Excellence Awards and aims to improve the patient experience by providing more choice for patients with allergies and complex dietary requirements. Outside of work she is a mother of 3 who enjoys relaxing with her family, good wine, good food and travel.
To hear all the details, ask your questions about the research and see how NUTRI-TEC could benefit your organization, come join Shelley and Bianca on the Delegate sponsored “Improving hospital patients’ nutrition: New technologies and innovations” Webinar on Wednesday 14th July 2021 @ 2pm AEST
Since 2020, we have been an official partner of the Konzeptfabrik and, together with other well-known companies, have been providing impulses for economic and ecological decisions to interested parties from the community and social catering sector as well as hospital catering.
After 2020 and also the first half of 2021 were characterized by online seminars, the Konzeptfabrik took place in the usual presence format at the Hotel Pullman Stuttgart Fontana on June 15 and 16.
Björn Neumann showed how a food management system helps to save both money and valuable time, and to comply with legal requirements during implementation. Looking to the future, he revealed to the audience upcoming developments with Rieber to simplify the HACCP process as well as the interface to Rational to transfer cooking programs from the current menu plan to the combi steamer and thus relieve the kitchen staff.
Insights were also given on the planned development of a forecast module to get sales and production figures based on current weather data, past sales figures, days of the week, competing menus, etc. from the system as a suggestion and thus achieve better planning capability and ultimately also avoid food waste.
Important topics like hygiene HACCP are still the leading topics in all kitchens. Ongoing changes to DIN and the great flood of information poses challenges for every kitchen professional. In the end, the food business operator has the burden of proof and must be able to present a HACCP concept. Robert Diede from Ecolab and Marco Hofmann from the Institute IQL gave ideas to meet the requirements on the market.
Participants got further impressions about the value of coffee, how convenience products can enrich the menu, as well as how operating costs can be reduced with proper water management and how modern kitchen equipment and solutions simplify work processes.
“You take away something new every time” was the statement of one participant, who was attending for the second time.
For more information on the content, partners and dates of the Konzeptfabrik events, click here.
As we reported earlier, the Delegate Customer Day 2021 took place in May as a virtual event. In addition to informative presentations on a wide range of topics related to our food service software solutions, company news and projects in cooperation with customers and partners, the participants were offered the opportunity to take part in a quiz. The questions were related to the categories “Our products”, “Our company” and “Our employees” topics within the event. The winner was allowed to choose an organization to which Delegate should donate the amount of 300€. We are pleased to announce that Ms Jennifer Semmlinger (DATEV, Technical Purchasing) gave the most correct answers and thus won the prize. We congratulate her and are pleased to be able to donate to her chosen organization: German AIDS Federation. The donation has already been made.
The German Aids Federation (DAH) is the umbrella organization of around 120 organizations and institutions in Germany. It represents the interests of people with HIV/AIDS in public as well as in politics, science and medical research.
Its most important tasks include education about HIV/AIDS and other sexually transmitted infections. In a successful division of labour with the Federal Centre for Health Education (BZgA), the organization specifically addresses those social groups that are particularly threatened by HIV/AIDS.
With its national office, the DAH also offers education, training and continuing education. Its target groups are its members, self-help groups and others who are active in this field.
Furthermore, DAH publishes materials (brochures, leaflets, postcards, posters, advertisements and reference books) that are tailored to its target groups in terms of content, style, motif and design.
Further information about DAH: https://www.aidshilfe.de/
Last but not least, we would like to thank Ms Semmlinger for the great attention she gave us at the Delegate Customer Day and hope to welcome her again next year. In the best case, even in person in Vienna.
REMINDER! “Improving hospital patients’ nutrition: New technologies and innovations” Webinar on Wednesday 14th July 2021 @ 2pm AEST, sponsored by Delegate is fast approaching.
Today 20–50% of hospital patients are affected by malnutrition, closely linked to poor patient outcomes and high costs. Dietary intake monitoring can help to prevent or correct malnutrition, but the busy working schedule of hospital staff, and patients’ sometimes poor recollection of what they ate in hospital, are counterproductive to an effective system.
Join Dr Shelley Roberts as she shares over 4 years of research findings of putting the task – as well as the responsibility – of intake tracking squarely in the patient’s hands, and supporting this with the right, easy-to-adopt and easy-to-use technology.
Dr Shelley Roberts and her team of researchers and clinicians have worked with Delegate to develop an innovative, technology-based intervention that allows patients to actively participate in their own nutrition care, streamlining processes for hospital staff and increasing patient adherence to nutrition care. The intervention, NUTRI-TEC, involves patient-led dietary intake tracking and nutritional goal setting via the Delegate foodservice portal, accessed through patient bedside computer screens at our hospital. It was rigorously developed in a four-phase program of research, including a literature review, iterative development and evaluation cycle, usability testing and interviews with hospital patients and staff, and a feasibility study that tested the intervention with real hospital patients. NUTRI-TEC is underpinned by theories (of patient participation in care, self-efficacy and technology acceptance) and research evidence; and had significant end-user input from hospital patients and staff.
Below you can find the links to the published research papers;
Dr Shelley Roberts is an Allied Health Research Fellow and Accredited Practicing Dietitian working in a conjoint research position between Griffith University and Gold Coast Health. Her research focuses on improving nutrition among hospitalized patients, with interests in patient participation in care, health information technology, and knowledge translation. Since 2016, Dr Roberts has led a program of research to develop, implement and evaluate a technology-based intervention that allows patients to actively participate in their nutrition care at the hospital bedside, through patient-led dietary intake tracking and nutritional goal setting and monitoring. This work aims to improve the nutrition intakes and statuses of hospitalized patients, in order to improve outcomes for patients and hospitals.
To hear all the details, ask your questions about the research and see how NUTRI-TEC could benefit your organization, come join Shelley on the Delegate sponsored “Improving hospital patients’ nutrition: New technologies and innovations” Webinar on Wednesday 14th July 2021 @ 2pm AEST.
“Improving hospital patients’ nutrition: New technologies and innovations” Webinar on Wednesday 16th June 2021 @ 09:00 CET, sponsored by Delegate is just around the corner, have you registered? If not, why not?
Join Dr Shelley Roberts and special guest speaker Wilma Verburgt as they share their research, knowledge and experience of how NUTRI-TEC can help you!
Dr Shelley Roberts is an Allied Health Research Fellow and Accredited Practicing Dietitian working in a conjoint research position between Griffith University and Gold Coast Health. Her research focuses on improving nutrition among hospitalized patients, with interests in patient participation in care, health information technology, and knowledge translation. Since 2016, Dr Roberts has led a program of research to develop, implement and evaluate a technology-based intervention that allows patients to actively participate in their nutrition care at the hospital bedside, through patient-led dietary intake tracking and nutritional goal setting and monitoring. This work aims to improve the nutrition intakes and statuses of hospitalized patients, in order to improve outcomes for patients and hospitals.
Wilma Verburgt is a clinical pediatric dietitian working at Gelderse Vallei Hospital in Ede for over 18 years. She works closely with the pediatricians on nutritional care for children between the age of 0 and 19 years. Both in the clinical setting and the outpatient clinics. She has been involved in various studies on overweight and obese children and always enthusiastic to apply new developments. In the past years, she was also involved in nutritional care for adult patients. She is part of a team of 12 dietitians, where all dietitians represent their own specialism. Gelderse Vallei Hospital, and also the dietetics department, have a partnership with the Wageningen University and Research when it comes to nutritional research.
To hear all the details, ask your questions about the research and see how NUTRI-TEC could benefit your organization, come join Shelley and Wilma on the Delegate sponsored “Improving hospital patients’ nutrition: New technologies and innovations” Webinar on Wednesday 16th June 2021 @ 09:00 CET
Patient intake, patient safety, patient satisfaction and food waste are all key indicators of a successful hospital food service system. Technology can assist in facilitating innovations to make improvements in all of these areas.
Delegate are thrilled to announce our 2nd presenter, Bianca Guthrie, at our upcoming “Improving hospital patients’ nutrition: New technologies and innovations” Webinar on Wednesday 14th July 2021 @ 2pm AEST
Fiona Stanley Hospital My Choice Allergy Mapping & Fixed Menu project improves patient satisfaction and safety and dramatically reduces food waste
The Food Service team at Fiona Stanley Hospital strives to deliver quality food and quality service to our patients. This is achieved by ongoing quality improvement, consumer engagement, data collection and evidenced based food service delivery.
The aim of this project was to provide an innovative patient dining experience encompassing improved meal choice, improved patient safety, improved patient satisfaction and reduced waste.
This was in response to patient satisfaction, monthly meal audits and a review of the current trends and evidence in contemporary food service. The outcome was a project aimed to implement an a la carte dining experience, and extensive food allergy mapping to reduce the need for low allergy meals and improve the patient dining experience.
The project commenced in March 2019 with the development of a project plan. This included time for site visits and lessons learnt, menu planning and menu mapping, menu testing and diet assessments, consumer and stakeholder engagement and finally menu implementation. Each ingredient in the menu system was coded by the Food Service Dietitian for 150 food allergies. This required liaison with manufacturers for ingredient details and the development of allergy coding guidelines. A new menu template was built consisting of existing dishes which were fixed for lunch and dinner. Extensive diet testing followed to ensure adequate choice for all diet types including therapeutic diets like gluten free, low lactose and preference diets such as vegan and vegetarian. Texture modified diets for patients with swallowing difficulties were also considered. Importantly there was consumer and stakeholder engagement and taste testing to assist with the change management and implementation occurred in November 2019.
Our end product was an extensive menu for patients offering a significant increase in soups, mains and desserts for all diet types. Allergy mapping of over 150 food allergens has meant dramatically improved patient choice for patients with food allergies who previously had minimal choice and variety.
Improving the patient experience was priority of this project. In June 2020, 6 months after implementation, our annual patient satisfaction survey showed overall patient satisfaction with food service has increased from 4.03 out of 5 in 2019 to 4.22 out of 5 in 2020 and a significant increase in satisfaction was seen in relation to taste.
overall patient satisfaction with food service has increased from 4.03 out of 5 in 2019 to 4.22 out of 5 in 2020
Following implementation, we surveyed 22 inpatients with food allergies that were admitted prior to and after the change. 100% were satisfied with the current menu options compared with 0% being satisfied with previous menu offerings. In addition to increasing choice we have improved patient safety, being the one of the only hospitals in Australia to map over 150 food allergies in the menu system at that time. Staff have provided overwhelming positive feedback too.
100% were satisfied with the current menu options compared with 0% being satisfied with previous menu offerings
Our Food Service and Allied Health staff report there are less gaps in the menu for patients with allergies and combination diets. Our chefs and kitchen staff are proud to be part of a first in WA for a public hospital and are reaping the rewards at an operational level with improved efficiencies and reduced waste. Prior to the project there was approximately 12 kilograms of kitchen production waste per day and it has been reduced down to 1.5 kilograms per day.
12 kilograms of kitchen production waste per day and it has been reduced down to 1.5 kilograms per day.
This project demonstrates that high food service patient satisfaction can be achieved with innovation and collaboration between supports services and clinical staff.
To learn more register for our webinar
Bianca Guthrie is a Senior Dietitian working at Fiona Stanley Hospital, Perth, Western Australia. Since graduating in 2001 Bianca has worked in a variety of hospitals as a clinical dietitian, a dietetics manager and for the last 6 years in Food Service. She has particular interests and experience in the areas of food allergy management, automated menu systems and ICT system integrations, and menu design. She has developed nutrition guidelines for provision of food to guests in hotel quarantine and presented on Covid-19 business continuity for food service, nationally. In collaboration with patient catering, their most recent a la carte menu and allergy mapping project, has shown improvements in patient satisfaction, patient safety and reduced waste. This work has won Project of the Year at the WA Institute of Hospitality in Health Care Excellence Awards last year and recently won “Excellence in Improving the Patient Experience” at the South Metropolitan Area Health Service Excellence Awards. Outside of work she is a mother of 3 who enjoys relaxing with her family, good wine, good food and travel.
To hear more about My Choice Fixed menu & Allergy Mapping Project and to ask your questions, come join Bianca on the Delegate sponsored “Improving hospital patients’ nutrition: New technologies and innovations” Webinar on Wednesday 14th July 2021 @ 2pm AEST
Our annual Delegate Customer Day took place on May 12, 2021. However, this year’s event setting was different compared to the years before. Due to the Corona Pandemic, the Customer Day was held in virtual form and streamed live. The original plan was to hold the event at Delegate’s headquarters in Vienna and at the same time showcase the newly expanded office space. As an alternative, we thought about how to make the online presentations and the broadcast as exciting and professional as possible. We have prepared some insights for you below:
The security measures
All employees, speakers and guests were of course tested for the Sars-Cov 2 virus before the event to ensure a safe environment for the participants. Also, the maximum number of people in a room was limited to comply with the appropriate distance regulations.
The setup and implementation
Two meeting rooms were completely restructured for the live broadcast. A control room and two film sets were set up, and even our beautiful office plants were allowed to take some of the spotlight. At the same time, our employees in the Vienna office were able to follow the action in our kitchen room after the stream was transmitted live there via a beamer. We also had the pleasure to welcome two of our customers as speakers on site. Mr. DDr. Haslauer (Managing Director of the Austrian Mensen) gave a presentation on the topic “Replacement of the previous Food Management System with the Delegate Food Service Suite“, while Ms. Millidorfer (Process- IT- & Office Manager of Go Gastro) talked about the topics “Purchasing according to Best Price” and about the “Application in the Delegate HostingCenter“. We would like to take this opportunity to thank them once again for their support and for the exciting and informative presentations!
The organization
In order to make the customer day as exciting and interesting as possible, we had thought of a quiz in which everyone could participate and which took place between the presentations. The questions were not only related to Delegate products, but also to the working life within the company. We also found a clever way to cater for our customers who participated online. For this purpose – and thanks to our sponsors (Almdudler, Hilcona) – we sent the participants packages with various delicious treats before start of the event.
Conclusion
Although the implementation of this year’s customer day brought new challenges, we were able to make the event a success. We received very positive feedback from our customers for this virtual Customer Day. We are already looking forward to the next Customer Day where we hope to be able to talk, inform and exchange ideas in person and on location again.
“Improving hospital patients’ nutrition: New technologies and innovations” Webinar on Wednesday 16th June 2021 @ 09:00 CET, sponsored by Delegate is approaching fast, have you registered? If not, why not?
Join Dr Shelley Roberts and special guest speaker Wilma Verburgt as they share their research, knowledge and experience of how NUTRI-TEC can help you!
Dr Shelley Roberts is an Allied Health Research Fellow and Accredited Practicing Dietitian working in a conjoint research position between Griffith University and Gold Coast Health. Her research focuses on improving nutrition among hospitalized patients, with interests in patient participation in care, health information technology, and knowledge translation. Since 2016, Dr Roberts has led a program of research to develop, implement and evaluate a technology-based intervention that allows patients to actively participate in their nutrition care at the hospital bedside, through patient-led dietary intake tracking and nutritional goal setting and monitoring. This work aims to improve the nutrition intakes and statuses of hospitalized patients, in order to improve outcomes for patients and hospitals.
Wilma Verburgt is a clinical pediatric dietitian working at Gelderse Vallei Hospital in Ede for over 18 years. She works closely with the pediatricians on nutritional care for children between the age of 0 and 19 years. Both in the clinical setting and the outpatient clinics. She has been involved in various studies on overweight and obese children and always enthusiastic to apply new developments. In the past years, she was also involved in nutritional care for adult patients. She is part of a team of 12 dietitians, where all dietitians represent their own specialism. Gelderse Vallei Hospital, and also the dietetics department, have a partnership with the Wageningen University and Research when it comes to nutritional research.
To hear all the details, ask your questions about the research and see how NUTRI-TEC could benefit your organization, come join Shelley and Wilma on the Delegate sponsored “Improving hospital patients’ nutrition: New technologies and innovations” Webinar on Wednesday 16th June 2021 @ 09:00 CET
