Our annual Delegate Customer Day took place on May 12, 2021. However, this year’s event setting was different compared to the years before. Due to the Corona Pandemic, the Customer Day was held in virtual form and streamed live. The original plan was to hold the event at Delegate’s headquarters in Vienna and at the same time showcase the newly expanded office space. As an alternative, we thought about how to make the online presentations and the broadcast as exciting and professional as possible. We have prepared some insights for you below:
The security measures
All employees, speakers and guests were of course tested for the Sars-Cov 2 virus before the event to ensure a safe environment for the participants. Also, the maximum number of people in a room was limited to comply with the appropriate distance regulations.
The setup and implementation
Two meeting rooms were completely restructured for the live broadcast. A control room and two film sets were set up, and even our beautiful office plants were allowed to take some of the spotlight. At the same time, our employees in the Vienna office were able to follow the action in our kitchen room after the stream was transmitted live there via a beamer. We also had the pleasure to welcome two of our customers as speakers on site. Mr. DDr. Haslauer (Managing Director of the Austrian Mensen) gave a presentation on the topic “Replacement of the previous Food Management System with the Delegate Food Service Suite“, while Ms. Millidorfer (Process- IT- & Office Manager of Go Gastro) talked about the topics “Purchasing according to Best Price” and about the “Application in the Delegate HostingCenter“. We would like to take this opportunity to thank them once again for their support and for the exciting and informative presentations!
In order to make the customer day as exciting and interesting as possible, we had thought of a quiz in which everyone could participate and which took place between the presentations. The questions were not only related to Delegate products, but also to the working life within the company. We also found a clever way to cater for our customers who participated online. For this purpose – and thanks to our sponsors (Almdudler, Hilcona) – we sent the participants packages with various delicious treats before start of the event.
Although the implementation of this year’s customer day brought new challenges, we were able to make the event a success. We received very positive feedback from our customers for this virtual Customer Day. We are already looking forward to the next Customer Day where we hope to be able to talk, inform and exchange ideas in person and on location again.