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St. Joseph Mercy Oakland Hospital in Pontiac Michigan – Go Live

St Joseph Mercy Oakland Hospital  in Pontiac Michigan Go-Live am 15 September

We’re proud to announce that Delegate North America have successfully implemented our software solution at the St. Joseph Mercy Oakland (SJMO) hospital and we are thrilled to announce a successful Go-Live. The hospital was staggered and went live with the Delegate Patients Service web application on Wednesday September 15th 2021. We implemented room service meal ordering via central call center and use the Meal Delivery Logistics module to track the trays.

The Delegate software gives the staff immediate access to critical data which helps the staff guide the patient to the better food choices to meet their nutritional requirements. Whilst all non-compliant food offerings are removed from Patient Menu Choices, ensuring no patient receives food that they are not allowed.

St. Joseph Mercy Oakland (SJMO), a member of Saint Joseph Mercy Health System, is a 497-bed comprehensive, community teaching hospital and regional tertiary facility located in Oakland County, Michigan. For more than 80 years, SJMO has been a technologically forward hospital that combines advanced medicine and personal care to assist patients on their path to wellness. With detailed patient knowledge, dedicated physicians, nurses and hospital staff, and commitment to providing quality care throughout the patient stay, St. Joseph Mercy Oakland has truly personalized the patient care experience.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states.

Based in Livonia MI, Trinity Health are in the process of rolling out the Delegate Patients Service Enterprise software, hosted in the Delegate Cloud, across 47 of its 93 facilities. All of the facilities are grouped in regions.

The goal of the roll out to the Delegate Patients Service Cloud platform is to be able to Standardize and have a better control on the estate, with regards to cost controlling and savings while eliminating any technical footprint at each location.