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Trinity Health Go-Live Success at St Joseph’s Health System

Trinity Go-Live

Delegate North America are very happy to announce the third, fourth and fifth successful go-live with Trinity Health. St Joseph’s Health System, went live with the Delegate Patients Service application on Wednesday July 31st 2019.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 92 hospitals, as well as 107 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $18.3 billion and assets of $26.2 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs.

Trinity Health employs about 129,000 colleagues, including 7,800 employed physicians and clinicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country’s aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs.

About St Joseph’s Health System

St Joseph’s Health System includes:

  • The 254-bed acute-care hospital at the Mishawaka Medical Center (5215 Holy Cross Parkway, Mishawaka, IN 46545)
  • The 58-bed acute-care hospital at the Plymouth Medical Center(1915 Lake Ave, Plymouth, IN 46563)
  • The 40-bed Saint Joseph Rehabilitation Institute (60205 Bodnar Blvd. Mishawaka, IN 46544)


All 3 facilities place Patient Meal Orders using Room Service Delivery Method. Patients are able to place their orders via the central call center from 6am to 7pm. Mishawaka Medical Center also utilizes the Delegate Delivery Logistics module which is an integral part of the operation, leading to an increased Patient Satisfaction score. Room Service style of ordering helps to reduce food waste. In other facilities we have seen around a 30% reduction in food waste! Plymouth Medical Center will implement the Delegate Delivery Logistics module in the next few months.

Saint Joseph Health System continues the legacy of caring for Michiana begun by the Sisters of the Holy Cross and the Poor Handmaids of Jesus Christ more than 150 years ago. Saint Joseph Health System is a Regional Ministry Organization of Trinity Health that provides compassionate, faith-based care paired with the latest in advanced medical technology and procedures.

In addition to acute-based hospital care, we are proud to provide a wide range of community-based and post-acute services including: community wellness, physical rehabilitation, home care, physician clinics, outpatient services, independent and assisted senior living, memory care and affordable senior apartments.

At Saint Joseph Health System, our values give us strength. That character guides every decision we make – even when those decisions are complicated, costly or hard. We honor our mission to care for every man, woman and child who needs us by investing in technology, people and capabilities that allow us to set the standard for quality care.

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