Author Archives: Delegate Anchorman

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Oct
2021

Comments off Saint Mary Mercy Hospital in Grand Rapids Michigan – Go Live

Saint Mary Mercy Hospital in Grand Rapids Michigan that went live on 22 Sept We’re proud to announce that Delegate North America have successfully implemented our software solution at the Saint Mary Mercy Hospital hospital and we are thrilled to announce a successful Go-Live. The hospital was staggered and went live with the Delegate Patients Service web application on Wednesday September 15th 2021. We implemented room service meal ordering via central call center and use the Meal Delivery Logistics module to track the trays. The Delegate software gives the staff immediate access to critical data which helps the staff guide the patient to the better food choices to meet their nutritional...
- 13 -
Oct
2021

Comments off St. Joseph Mercy Oakland Hospital in Pontiac Michigan – Go Live

St Joseph Mercy Oakland Hospital  in Pontiac Michigan Go-Live am 15 September We’re proud to announce that Delegate North America have successfully implemented our software solution at the St. Joseph Mercy Oakland (SJMO) hospital and we are thrilled to announce a successful Go-Live. The hospital was staggered and went live with the Delegate Patients Service web application on Wednesday September 15th 2021. We implemented room service meal ordering via central call center and use the Meal Delivery Logistics module to track the trays. The Delegate software gives the staff immediate access to critical data which helps the staff guide the patient to the better food choices to meet their...
- 05 -
Nov
2020

Comments off New Ownership Structure of Delegate Group as of 2021

Dear Customers and Business Partners Back in August we announced a change in the management of Delegate Group, at which Johann Maierhofer and Thomas Frank temporarily took over the management tasks from Martin Knopp. We have now come to a final solution that some of you might perceive as unconventional. However, we are deeply convinced that it will allow Delegate’s positive long-term and sustainable development. Martin Knopp will return to Delegate’s management together with Markus Gruber and will fully take over operational management. We were able to work out this solution with great support from Markus Gruber.  Within this framework, Martin Knopp and Markus Gruber will also bear personal...
- 21 -
Aug
2020

Comments off Important changes in the management of the Delegate Group

Dear customers, Dear business partners, After twelve years of successful cooperation, the Delegate Group and Martin Knopp have decided to go their separate ways. As Managing Director and, since 2016, CEO of the Delegate Group, Martin Knopp has shaped the company in recent years and contributed significantly to its excellent development. It is planned that he will continue to be available as a consultant for a limited period of time in order to support a smooth handover and seamless continuation of the ongoing projects. The operational management as CEO of the Delegate Group will be assumed by Mr. Thomas Frank, who, as one of the founders of Delegate, has also been continuously active in the Board of Directors and...
- 27 -
Jul
2020

Comments off Handling of multiple Sub-Orders with Version 14.20

Multiple Sub-Orders In daily conference business, there are usually multiple meetings scheduled for different times of the day which have varying numbers of participants. Until now, it was only possible to create individual orders for certain times or to generate an overall order and manually adjust the data in this order in the Conference & Events or Sales Order Processing Modules. For example, for a typical conference day 5-6 orders were created and had to be combined, or the overall order had to be split manually for the producing Cost Center. With Version 14.20, the functionality for managing Sub-Orders in Conference & Events was improved. It is now possible to divide an overall Order into Sub-Orders...
- 13 -
Jul
2020

Comments off Notification when Purchase Order sending was not successful

New Notification During regular business days, Automation Scheduler sends out automated Orders for different Users about every 15 to 20 minutes. However, some Users may experience lower data transfer speed or other internet connection problems. If, for example, a Vendor´s FTP-Server cannot be reached, Purchase Order sending will fail. As a consequence, the Purchase Order might stay in the waiting queue for a prolonged time. Our new E-mail notification option helps you to identify such cases and react timely to the problem. When “Overdue Pending Order Notification” is configured for E-mail notifications of specified Users and Order sending is not successful, the Users will receive an E-mail with the respective...
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Jun
2020

Comments off Send Warning Message if Patient Diet changes after Ticket Print

New Warning Message When Patients needed to be transferred to another ward/station, their assigned diet option sometimes had to be adapted as well. However, when a Meal Order had been placed and printed with POS Print Service for the transfer day, it would already be available in the Delivery Logistics Module. The Order would be delivered corresponding to the original Diet. Due to the real-time nature of HL7 messaging and POS Print Service, it is not possible to change Room Service Orders after ticket printing. The meal is already in the delivery process to the Patient (e.g. they tray has been loaded on a cart). The employee in charge of the process must be warned in such cases. Therefore, we now introduced a...
- 15 -
Jun
2020

Comments off Add Reason why components not consumed in Intake Tracking

New in Version 14.20 When a patient rejects and does not consume a meal component, their dietitians need to learn the reason for this rejection. This is especially important in case when a patient is on certain diets that require prescribed nutrient intake or patient weight / intake / nourishment is monitoreddue to other medical reasons. The reason for non-consumption might be that e.g. patient did not like the ordered component or it was delivered cold instead of hot, or consistency / flavour / seasoning was not as desired. Clinic staff need to document this in detail to enable dietitians to analyse the situation. We now offer a Module to record the reason for non-consumption of meal components. Users can document...
- 08 -
Jun
2020

Comments off Change of Station considers different Menu Plan in version 14.20

Dynamic Changes It is often the case that multiple Menu Plans exist for a hospital with different service units assigned to different Menu Plans. For example, service units with diabetic patients might have restricted menu plan offerings compared to other service units with patients with less restrictive diets. Another example is that patients of different guest types (staff, companions) or care classes (standard, VIP) might be offered different meals or can even choose from completely different Menu Plans.  In case of patient transfer from one to another service unit that would include a different target Menu Plan, it is now ensured that the patients' existing meal orders are checked and adapted to be...
- 03 -
Jun
2020

Comments off Austria: Reduction of the value added tax – What has to be done?

Reduction of the value added tax for the gastronomy industry The Hospitality Package approved on the 27th of May 2020 brings tax relief as well as further support and incentives for the gastronomy industry affected by the Corona crisis. The temporary reduction in value-added tax on non-alcoholic beverages from 20 to 10 percent, which comes into force on 1st of July, will bring a relief of approximately 200 million euros by the end of December. The planned elimination of the sparkling wine tax in 2022 will now be implemented more quickly. Other measures, such as raising tax-exempt fees for employees' meal vouchers or increasing the deductible amount for business meals from 50% to 75% are intended to boost sales in...