DELEGATE GROUP NEWS

- 11 -
Jan
2021

Menu Plan Print Enhancement No Comments

Print several weeks with page break per week

 
Are you spending a lot of time printing Menu Plans?

Businesses usually create their Menu Plans for a specific period – often a business quarter – well in advance. This means for example that for one quarter the Menu Plan Cycle contains 12-14 weeks. Previously, one individual printout had to be created for each Menu Plan week. Meaning up to 14 weeks had to be printed and the pages had to be merged to cover the whole quarter. This process look considerable time and could lead to mistakes or confusion.

How will the Menu Plan Print improvement affect your work?

It is now possible to define a Menu Plan Printout for a specific timeframe with page breaks on a weekly cycle basis which reflects the configured working week. This option facilitates the definition of settings for Menu Plan Print and greatly reduces time expenditure for printing

This feature pays off! Delegate the Menu Plan Print to the application and save valuable time for more important tasks.


- 28 -
Dec
2020

Improved Layout Options for Item and Unit Overview No Comments

Flexible column width for a perfect overview

 
How you can make the most of our result grids?

The answer is easy: Optimum legibility with customizable layout. In previous versions Item and Unit names were only displayed in part because of static column widths in the result grids. Users had to hover the mouse pointer directly over the item or unit in order to be able to read the full text. This was inconvenient in particular when long specifications were contained in these columns.

We now enhanced the layout and the complete texts will be visible at a glance. Column widths can now accommodate the full Item and Unit names in:

Ordering
Receiving
Assortment Management
Item Catalogs (Price Quotes)
B2B Solution –> Selection of Base Items to be linked

These settings are configurable per user. Users with the required permissions can manually adjust the column widths to their needs.

 
How does it work?

These settings are configurable on User level. When a User clicks on the icon , the column width is adapted to the size required to display the complete text it contains.

These settings will be stored so that when the user navigates to some other place in the application and later returns the module page the layout will still be displayed as before.

The enhancement also affects dropdown Lists. Their size will now adapt dynamically when lines with longer texts are displayed. Both Column and Dropdown Size adaptions also take into account Master Translation.

 
 
Customized optimum layout for every user

Different Users fulfill a wide range of tasks and have specific needs when working with our Application. Selecting the correct items for an order will likely involve legibility of complete Item and Unit text whereas the full text display won’t be needed to quickly check incoming deliveries. With the customizable grid and window layouts we therefore provide maximum user-friendliness. Our new feature gives you all the options.


- 21 -
Dec
2020

Delegate is a KONZEPTfabrik partner! No Comments

Who is KONZEPTfabrik?

KONZEPTfabrik brings together leading companies that not only combine their individual offers into a common context, but also create a holistic solution for community catering at the same time. Thus, the seminars, in which the various partners are given a specific time slot to contribute their expert knowledge, offer valuable information and concrete solutions.

KONZEPTfabrik describes itself as:

“Security for today and solutions for tomorrow. From the cost of goods to the digitalization of the kitchen to the guest’s table culture.

Comprehensive – Practical – Innovative.

The aim is to open up individual and economical solutions for you, taking into account economy, quality expansion and ecology. “

Further details can be found on KONZEPTfabrik’s website: (https://KONZEPTfabrik.org)

Catering for senior citizens
In particular concerning the area of conflict between quality, ecology and economy

The possibility of exchanging ideas with experts from similar sectors also offers Delegate a great opportunity for further training. The knowledge gained can be incorporated into Delegate software solutions in the future. As a result, the quality of our products and the satisfaction of our customers will increase.

We are already involved in the first online webinar in January 2021. The topic will be catering for senior citizens alongside focal points such as;

– Staffing,
– Profitability
– Cost reduction

and expert knowledge on the topic of hygiene safety as well as the legal framework conditions in the KONZEPTfabrik program.

This event was initially planned to be held in Kiel. In order to be able to hold the seminar independently of the COVID-19 measures, it has been moved online and thus transformed into a webinar. Our specialists Björn Neumann (Senior Sales Consultant) and Christian Schmidt (Director Solutions & Consulting) will represent Delegate at the event.

Those interested in participating can register online here.

We are really looking forward to the joint webinar in January 2021 and will report in detail on the impressions gained by our experts Björn and Christian on our website afterwards.


- 14 -
Dec
2020

A New Food Management System for Österreichische Mensen Betriebsgesellschaft m.b.H No Comments

Our Client “Österreichische Mensen”

Organic, locally sourced produce and sustainability are part of the mission statement of Österreichische Mensen. Their daily business is to provide meals for about 20,000 guests at 60 locations. Students in 8 Austrian states are offered high quality meals at very reasonable prices.

Österreichische Mensen Betriebsgesellschaft mbH was awarded the Austrian Ecolabel, and the Austrian Organic Produce Certificate as well as MSC and ASC certifications for sustainable fishing practices. It is the only company where all locations were awarded for their joint sustainability concept.

The Challenge

The team of 460 employees set themselves the highest standards for their  everyday work. Straightforward, transparent processes from purchasing and menu planning to production are important for achieving this goal. This requires adequate software, and soon, a material management system was introduced to support them to ensure their goal is achieved. However, after a few years of business operation it became obvious that the system lacked features for working in greater detail. Therefore, Österreichische Mensen started looking for a new Food Management System which would fulfill their specific needs.

The solution

One of the key criteria was that recipe management and menu planning can be controlled centrally while each of the 60 locations can still use regional vendors as well as independent pricing and calculate their Cost of Sales individually. Our customer also wished for menu plans and recipes to still be adaptable for each location in order to acknowledge regional specifics. Another focus was put on Cost of Sales calculations per site, which their previous system did not support. Our product suite fulfils all these requirements effortlessy. The adoption of an already existing vendor interface proved to be very helpful to set up automated exchange of item information including food label data, orders and delivery notes (EDI) with our Partner EDITEL. Transfer of data had already been taken over during an earlier phase of the project.

The full scope of our Delegate Food Service Solution went live at the end of 2019. Our client’s future plan is to use the Delegate suite for their private and company catering division as well, and thus record all goods movements values in the system.

Quote of DDr. Franz Haslauer –
CEO Österreichische Mensen Betriebsgesellschaft m.b.H

 

Key Benefits

– Electronic exchange of item data, orders and delivery notes
– Automatic transfer of Food Labeling Data
– Centralized purchasing with a focus on regional suppliers
– Standardized Menu Plans which can be adapted for individual locations
– Automatic Distribution of Menu Plans
– Precise Cost of Sales calculations for each location
– Centralized production combined with delivery logistics at selected
    locations
– Seamless integration of ventopay POS system, our business partners
– Easy integration of EDI interfaces owing to our close cooperation with
   EDITEL

 

 

Partner

EDITEL Austria is a leading provider of EDI solutions (Electronic Data Interchange), and specializes in optimization of goods purchasing processes from ordering to invoice processing (exchange of electronic orders, delivery notes, invoices etc.).

With its EDI-Service eXite®, EDITEL offers all-round solutions for the hotel and catering sector, ranging from a cost-efficient and simple to use webbased EDI Portal to fully integrated solutions for larger companies.

www.editel.at

ventopay gmbh is the technology and innovation leader for cashless POS and payment systems in large-scale catering. Their mocca® system warrants quick and easy payment options, simplified billing and high customer retention. It can be used for canteens and company caterers, universities and schools, stadiums and arenas as well as hospitals and care facilities and also vending machines. Renowned customers in Germany, Switzerland and Austria are successfully operating our mocca® system.

www.ventopay.com

Download PDF document via LinkedIn (in German!)


- 07 -
Dec
2020

Workflow Managment – Optimization for current Workflows No Comments

What Does Workflow Management Mean?

Is it possible to redesign longstanding processes for good? On first impulse, the answer might be “No”. However, nearly every business can benefit from process optimization. Workflow Management means improving your current Workflow. There are different ways to achieve such improvements. You might find ways to get work done more efficiently or add new functions to your current workflow.

Integration of Standard and Custom Workflows

Even a well-designed and tested process may cause problems at times when steps can be skipped. Therefore, making certain process steps mandatory for users can be helpful. The new Workflow Management module will incorporate the Recipe States that your enterprise used until this point, and can be defined as mandatory. That way, you benefit from the advantages of improved Recipe management and efficient administration of user rights concerning the process.

You can either use default States for Recipes or our new function for creating customized States. Restrictions on Recipe editing and Reason Codes for changing a State will make the process more transparent and streamlined. The new Workflow Management also helps to avoid mistakes and unclarities which would have slowed down the process significantly.

Ready to Optimize Your Processes?

Standardizing tasks and making certain process steps mandatory is a great way to start. Our new Workflow Management will help you to do just that. No need to create individual processes for every single option. You can now automate and simplify Recipe processes by defining unique values for the Automatic Status Change functionality in one clear and simple overview. Our new process optimization workflow make the entire Recipe development process much simpler and faster.

Looking for a straightforward and effective way to improve your processes? Check out our new “Workflow Management” Module.


- 30 -
Nov
2020

Enhancement for handling of Patient Discharges in Meal Ordering No Comments

News from Version 15.10

A new logic has been implemented to provide a more granular handling of Patient Meal Orders on the day of Patient discharge.

The cut-off time functionality for Meal Orders needed to be enhanced to enable Meal Orders based on the discharge time on the day of discharge. For Patients whose discharge time is before the new cut-off time, Tray Cards, Kitchen Lists and Container Label Print will be suppressed when printing for that day.

Delegate now introduces an improved Patient display logic in Patient Meal Ordering, Mobile Meal Ordering and in delivery documents. It can be applied for cases where it is important to correctly consider Cut-Off time 3 for the Meal Time in question. In Patient Administration, the display is also considering the Patient’s discharge time on the day of discharge.

The enhancement allows for more flexibility and ensures that no surplus meals can be ordered after the Patient is actually discharged. If a meal had been ordered and Patient discharge time was altered in the meantime thus making the Meal Order obsolete on the discharge day, the Tray Cards and other relevant documents will be correctly considering this and suppressing such Meal Order. This helps to further reduce food wastage and makes the processes more flexible.

A new settings group has been introduced on the “Patients Service” tab in the Settings module. It is now possible to use different Display modes for Patient Administration and Meal Ordering. Discharged Patients can either be displayed until Discharge Time, Until the End of Day or hidden completely from the display on discharge day.

In the example below taken from Mobile Meal Ordering, the Patient will clearly see which meal option is still available on discharge day. The other meal buttons will be displayed but grayed out.

The patient is discharged on 29.08.2020 at 10:00 a.m. and Cut Off time 3 for breakfast is “11:00”. The selected Display Logic was “Show Today’s Discharges until Discharge Time”. The Patient therefore will only be able to place Meal Orders on the next day for Snack and Breakfast only:

Another advantage is that in Service Unit Ordering and Room Service Rounding, patients will be filtered out automatically thus preventing the placing of Meal Orders where applicable. The new function allows for a more streamlined and logical process flow and thus reduces food waste.

News from Version 15.10

A new logic has been implemented to provide a more granular handling of Patient Meal Orders on the day of Patient discharge.

The cut-off time functionality for Meal Orders needed to be enhanced to enable Meal Orders based on the discharge time on the day of discharge. For Patients whose discharge time is before the new cut-off time, Tray Cards, Kitchen Lists and Container Label Print will be suppressed when printing for that day.

Delegate now introduces an improved Patient display logic in Patient Meal Ordering, Mobile Meal Ordering and in delivery documents. It can be applied for cases where it is important to correctly consider Cut-Off time 3 for the Meal Time in question. In Patient Administration, the display is also considering the Patient’s discharge time on the day of discharge.

The enhancement allows for more flexibility and ensures that no surplus meals can be ordered after the Patient is actually discharged. If a meal had been ordered and Patient discharge time was altered in the meantime thus making the Meal Order obsolete on the discharge day, the Tray Cards and other relevant documents will be correctly considering this and suppressing such Meal Order. This helps to further reduce food wastage and makes the processes more flexible.

A new settings group has been introduced on the “Patients Service” tab in the Settings module. It is now possible to use different Display modes for Patient Administration and Meal Ordering. Discharged Patients can either be displayed until Discharge Time, Until the End of Day or hidden completely from the display on discharge day.

In the example below taken from Mobile Meal Ordering, the Patient will clearly see which meal option is still available on discharge day. The other meal buttons will be displayed but grayed out.

The patient is discharged on 29.08.2020 at 10:00 a.m. and Cut Off time 3 for breakfast is “11:00”. The selected Display Logic was “Show Today’s Discharges until Discharge Time”. The Patient therefore will only be able to place Meal Orders on the next day for Snack and Breakfast only:


- 23 -
Nov
2020

New Option for Special Instructions No Comments

Patients Service

A large number of hospitals use special instructions for Patient Meal delivery. These special instructions include information equipment needed for food intake, such as “drinking straw required” after jaw surgery. Other special instructions may be necessary for Patients that need help opening packets or cutting up their food. Special instructions can also be used for various other purposes (e.g. medical or financial information).

In previous Versions, special instructions were defined in a dedicated Component Group assigned to the respective food. However, in many cases, special instructions are recurring and a more optimized method to handle them is required. Therefore, we implemented a new feature where the users assign special instructions for a Patient in the “Supplements & Feed Request Management” pop up. It allows the users to enter instructions per Meal Time (similar to the existing logic for Supplements). Special instructions can also be interfaced.

Users there have the possibility to select a special instruction and mealtime and whether to apply them for all Days or individual days of the week. If required, further Notes can be added. It will also be possible to assign special instructions for a specific meal only (directly in the Room Service or Meal Order).

When a Special Instruction for a Patient and Meal exists, it will be printed automatically on the Tray Card or Room Service Ticket. It will also be displayed automatically in the Meal Order overview.

This new feature provides an option to define special instructions for patients in a centralized way, along with other existing meal additions such as supplements and feed requests. It also supports automatic assignment of special instructions via HL7 interface. It works seamlessly with the already existing logic of supplement and feed request ordering. The hospital staff will be able to use the same working method in a more streamlined workflow. It saves them time and effort through simple handling, whilst providing a greater Patient satisfaction.


- 16 -
Nov
2020

Trinity Health Go-Live Success in Chicago, Illinois! No Comments

Loyola Medicine is a regional, academic health system based in Chicago’s western suburbs and a member of Trinity Health. The system includes Loyola University Medical Center, a nationally ranked academic medical center with 547 licensed beds in Maywood Illinois; Gottlieb Memorial Hospital, a 254-bed community hospital in Melrose Park and MacNeil Hospital, a 374-bed community hospital in Berwyn.

Delegate North America is thrilled to announce success with Loyola medicine across these 3 hospitals for the fourteenth, fifteenth and sixteenth Go-Lives with Trinity Health. These hospitals were staggered and went live with the Delegate Patients Service web application on Wednesday September 30th 2020 (Gottlieb Hospital) & Wednesday October 14th  2020 (MacNeil Hospital) and Wednesday, October 28th, 2020 at Loyola University Medical Center.

Operationally, Gottlieb food service staff transitioned from previous software to Delegate with a room service-based feeding program. The management team and staff were easily able to handle this change and reported huge success with the conversion!

At MacNeil hospital the department operates with a cook-chill feeding program and did not have software in place. The team was diligent in training and made a few changes in the department to deploy Delegate. The team is also happy to report success with this huge change!

For the largest site – Loyola University Medical Center, the department was converting from a previous software system to Delegate with a room service style program. A team of managers were on site to support the efforts and staff worked hard to prepare so that the transition was made smoothly!

The Loyola system is hoping to process enhanced overall therapeutic diet compliance because of the live access to nutrient levels for the menu items and any specific requirements that patient may have had like allergies, dislikes or intolerances.

The Delegate software gives the staff immediate access to critical data which helps the staff guide the patient to the better food choices to meet their nutritional requirements. Whilst all non-compliant food offerings are removed from Patient Menu Choices, ensuring no patient receives food that they are not allowed.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states.

Based in Livonia MI, Trinity Health are in the process of rolling out the Delegate Patients Service Enterprise software, hosted in the Delegate Cloud, across 47 of its 93 facilities. All of the facilities are grouped in regions.

The goal of the roll out to the Delegate Patients Service Cloud platform is to be able to Standardize and have a better control on the estate, with regards to cost controlling and savings while eliminating any technical footprint at each location.


- 09 -
Nov
2020

Improved Nutrients Overview on Room Service Ticket No Comments

POS Print Service

A new feature has been implemented with which Nutrients can be summarized at the bottom of the Room Service Ticket. It provides a much better overview and clarity for the Users. It is possible now to determine which Nutrients will be displayed as totals and for which Base Diets this will apply. Exchanges and Fluids will be included in the calculations as well.

The summarized Nutrient total displayed equals the sum of all Nutrient values for that particular Nutrient in all components on the ticket. Summarized Nutrients are also displayed on the bottom of manually printed Room Service Tickets. Located in the “Add Nutrient Display” window, it can be activated by ticking the new checkbox “Sum up on Ticket”, which is inactive by default.

Here is an example from a daily hospital routine:

A Patient needs to reduce their Cholesterol and Sugar intake. They order three components for breakfast. The three components combined (Milk, Buttermilk and Pancake) have a total Cholesterol value of 52,07g. This total will be displayed in an extra line at the bottom of the ticket so that a diet assistant or the Patient themselves can see at a glance whether the meal has an  acceptable cholesterol value or not.

This enhancement of our Room Service Tickets provides a safe and quick overview on selected Nutrients. It contributes greatly to Patient safety and makes your team’s daily tasks so much easier.


- 05 -
Nov
2020

New Ownership Structure of Delegate Group as of 2021 No Comments

Dear Customers and Business Partners

Back in August we announced a change in the management of Delegate Group, at which Johann Maierhofer and Thomas Frank temporarily took over the management tasks from Martin Knopp.

We have now come to a final solution that some of you might perceive as unconventional. However, we are deeply convinced that it will allow Delegate’s positive long-term and sustainable development.

Martin Knopp will return to Delegate’s management together with Markus Gruber and will fully take over operational management.

We were able to work out this solution with great support from Markus Gruber.  Within this framework, Martin Knopp and Markus Gruber will also bear personal entrepreneurial risk by taking over the majority shares of Delegate Technology GmbH and its subsidies. In future, they will handle all business of the Delegate brand by themselves. They will also provide or develop all services and functionalities required for their market presence. The shareholders of DELEGATE SOFTWARE AG will continue to operate their own businesses independently and under their own brands. DELEGATE SOFTWARE AG will retain a minority share, thereby demonstration their long-term trust in this solution.

This transaction will be carried out in several individual steps, planned until June 2021. Martin Knopp and Markus Gruber will take over operational management immediately; Management Board duties will be re-transferred to them during the next two weeks. Thomas Frank will remain the third managing director until implementation of the first transaction step on January 1st, 2021 as a transitional solution. He will no longer be responsible for operational tasks.