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Delegate Customer Day – Highlight Tower (Munich – May 2018)

Delegate Customer Day 2018

This year’s customer day took place in Munich on the 24th of May 2018. The event was on the 31st floor of Munich’s Highlight Tower and was fully booked with almost 50 participants. Besides the numerous participation of our clients, we also had a breathtaking view over Munich.

Since our events always focus on exchange, we planned enough time for open feedback rounds and for the exchange with our customers as well as the exchange between the customers. At 10 a.m. was the official start and the get together started with coffee, tea and snacks. At 10:30 a.m. Martin Knopp (Managing Director) began his first speech about organisation, strategy and development. The main focus was the development at Delegate within the last year as well as a review of version 12.10/12.20 including a roadmap for future versions and the strategy for the upcoming years.

After the presentation, we discussed the General Data Protection Regulation (GDPR) with our customers in order to eliminate open and unclear points as well as to clarify specific questions. In the next presentation, our partner and EDI provider (Editel) introduced themselves to our customers with a short presentation. Since the B2B topic is becoming more and more important for our customers, it was also essential for us to explain this topic once again in detail and to enable customers to exchange ideas with a professional partner.

To finalize the morning part and to improve the communication during the lunch we made a short introduction round of all participants to be able to assign the names to the faces. After an extended lunch break with very interesting discussions, another partner (qnips) introduced himself to our customers. Due to the strong digitalization, the subject of digital signage is of course also very present with our customers and therefore it was important for us to take up the subject again in detail.

Afterwards we had planned our brainstorming round and this year it was about the inventory control system of the future. We discussed some exciting future topics with our customers and took along a valuable list of new topics for the future.

To be prepared for the last big presentation, there was a short coffee break to present the latest Delegate features. Christian Schmidt (Director Solutions & Consulting), presented several new functions live in the latest version 13.00. Among other things, this also involved central production and electronic invoice import.

Finally, we spent a great day together with our customers and ended the day at the bar with beer and wine. We are definitely looking forward to the next customer day.


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