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Trinity Health Go-Live Success at Mercy Health Muskegon

Delegate North America are very happy to announce the second successful go-live with Trinity Health. Mercy Health Muskegon (1500 E Sherman Boulevard Muskegon, Michigan 49444,)  went live with the Delegate Patients Service application on Tuesday July 16th 2019.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 92 hospitals, as well as 107 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $18.3 billion and assets of $26.2 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs.

Trinity Health employs about 129,000 colleagues, including 7,800 employed physicians and clinicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country’s aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs.

About Mercy Health Muskegon

Located near the shores of Lake Michigan, Mercy Health Muskegon is a regional referral hospital system for the West Michigan lakeshore area, serving Muskegon, Mason, Ottawa, Oceana and Newaygo county residents. As a multi-campus health care system, we are dedicated to providing highly personalized care, excellent access to primary care providers and specialists, and a more informed patient experience. The system includes leading teaching hospitals, and renowned clinical leadership in oncology, cardiology, orthopedics and neurology.

Operating out of the new $291 million medical tower all patient meals were produced from the brand new room Service Kitchen. Staff quickly became accustomed to the new way of placing Patient Meal Orders and Room Service Delivery Method. The Delegate Delivery Logistics module is an integral part of the operation, leading to an increased Patient Satisfaction score, whilst the Room Service style of ordering helps to reduce food waste. In other facilities we have seen around a 30% reduction in food waste!

The mission at Mercy Health Muskegon Hospitals – We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values

  • Reverence – We honor the sacredness and dignity of every person
  • Commitment to Those Who Are Poor – We stand with and serve those who are poor, especially those most vulnerable
  • Justice – We foster right relationships to promote the common good, including sustainability of earth
  • Stewardship – We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care
  • Integrity – We are faithful to who we say we are
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