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Trinity Health Go-Live Success in Chicago, Illinois!

Loyola Medicine is a regional, academic health system based in Chicago’s western suburbs and a member of Trinity Health. The system includes Loyola University Medical Center, a nationally ranked academic medical center with 547 licensed beds in Maywood Illinois; Gottlieb Memorial Hospital, a 254-bed community hospital in Melrose Park and MacNeil Hospital, a 374-bed community hospital in Berwyn.

Delegate North America is thrilled to announce success with Loyola medicine across these 3 hospitals for the fourteenth, fifteenth and sixteenth Go-Lives with Trinity Health. These hospitals were staggered and went live with the Delegate Patients Service web application on Wednesday September 30th 2020 (Gottlieb Hospital) & Wednesday October 14th  2020 (MacNeil Hospital) and Wednesday, October 28th, 2020 at Loyola University Medical Center.

Operationally, Gottlieb food service staff transitioned from previous software to Delegate with a room service-based feeding program. The management team and staff were easily able to handle this change and reported huge success with the conversion!

At MacNeil hospital the department operates with a cook-chill feeding program and did not have software in place. The team was diligent in training and made a few changes in the department to deploy Delegate. The team is also happy to report success with this huge change!

For the largest site – Loyola University Medical Center, the department was converting from a previous software system to Delegate with a room service style program. A team of managers were on site to support the efforts and staff worked hard to prepare so that the transition was made smoothly!

The Loyola system is hoping to process enhanced overall therapeutic diet compliance because of the live access to nutrient levels for the menu items and any specific requirements that patient may have had like allergies, dislikes or intolerances.

The Delegate software gives the staff immediate access to critical data which helps the staff guide the patient to the better food choices to meet their nutritional requirements. Whilst all non-compliant food offerings are removed from Patient Menu Choices, ensuring no patient receives food that they are not allowed.

About Trinity Health

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states.

Based in Livonia MI, Trinity Health are in the process of rolling out the Delegate Patients Service Enterprise software, hosted in the Delegate Cloud, across 47 of its 93 facilities. All of the facilities are grouped in regions.

The goal of the roll out to the Delegate Patients Service Cloud platform is to be able to Standardize and have a better control on the estate, with regards to cost controlling and savings while eliminating any technical footprint at each location.