Room Service in Hospitals
Room Service

Flexible patient catering
at gourmet level

Hospital or hotel? In Australia and the USA, room service has long been common practice in hospitals. Leading healthcare facilities there have already successfully implemented room service concepts with Delegate.

Room service instead of the classic tray line at the distribution belt means that patients can order what they want – when they want it. This has many benefits for your hospital, such as increased patient safety, reduced staff workload, and budget savings due to reduced food waste.

More patient satisfaction
less food waste

Room service offers your patients more options, flexibility and autonomy – and therefore more enjoyment of life during the hospital stay. But hospitals benefit too: Our customers report an increase in patient satisfaction, more positive online reviews and a reduction in malnutrition risk. This, in turn, reduces bed occupancy and readmission rates.

The ordering process is very simple: Patients order via their own mobile devices, bedside terminals or the central call center. Clinical staff no longer have to “collect” orders on foot. Of course, patients can only order meals that comply with their dietary requirements; non-compliant components are not displayed.

Our customers report that room service has also increased patient safety.

Optimization of
kitchen and delivery logistics

The kitchen staff’s workload is also reduced: As soon as a patient places their mobile order, the corresponding receipt is automatically printed in the kitchen or shown on the digital kitchen display. Delivery is completely digitally traceable, from production to leaving the kitchen to reaching the patient. In addition, our software ensures that every patient receives the right meal – even if they are transferred at short notice.

Our room service concept also reduces tray waste and therefore your clinic’s CO2 footprint. This is not only good for the environment, but also for your budget.

Involve patients,
letting patients order their own meals

Patients have little self-determination during their hospital stay – but this can have a highly motivating effect on compliance. Simply give your patients a bit of freedom back – with mobile meal ordering. Simply give your patients a bit of freedom back – with mobile meal ordering. This allows patients to ensure that they only order and receive the meals they really want to eat – at exactly the right time.

Patients can order their meals independently via bedside terminals and mobile devices. Orders can be placed via cell phone or tablet, regardless of the operating system. There is no need to install an app; patients can simply scan a QR code and order in their browser.

Each patient is only shown meal options that meet their dietary requirements and are also filtered for allergies. This means that although patients order themselves, patient safety is fully guaranteed.

Self-control prevents
malnutrition

Self-intake tracking, which patients carry out on their own mobile devices after each meal, effectively prevents malnutrition by providing patients with valuable insights into their daily nutrient intake. In addition, your staff is relieved and patient safety is increased once again, as the data entered by the patient themselves is seamlessly transferred to your clinic’s electronic patient records (EMR) via the HL7 interface. If individually defined threshold values are exceeded or not reached, our system automatically issues a warning – particularly important for the elderly or chronically ill patients such as diabetics.

The patient survey tool for mobile devices helps your clinic to obtain patient feedback in real time. This allows you to convert negative feedback directly into corrective measures. Prevent negative online reviews and don’t wait until patients have been discharged.

Complete integration
for maximum process optimization

Thanks to the full integration of room service module with Delegate Patients Service, you have access to all functionalities in the areas of enterprise resource planning, recipe and menu planning, that have been developed over decades of experience.

Of course, you also have to buy your ingredients, manage your stock and pay your suppliers – we cover all these classic ERP functionalities in detail – but with the healthcare sector’s special features and complexities. We have more than 30 years of experience!

From the electronic supplier catalog, the management of nutritional values, allergens and additives to health indicators and CO2 footprint, electronic orders, delivery bills and invoices, digital inventories, goods receipts or transfers with handhelds: you will find everything fully integrated in our foodservice software. No interfaces to third-party systems are necessary. Of course, our software also enables the integration of all other relevant systems such as cash register and POS systems, financial accounting, and much more.